Return & Refund Policy

All Sales Are Final

All purchases are final sale. We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, sizing preferences, or any other reason after an order has been completed.

Because our products are high-value items whose condition, authenticity, accessories, and identifying information are documented prior to shipment, we cannot accept merchandise back once it has been sold and delivered.

Customers are responsible for reviewing all product descriptions, photographs, condition information, specifications, and other listing details before completing a purchase. Please contact us with any questions prior to placing your order.

Damaged, Incorrect, or Misrepresented Orders

If you receive an item that is materially different from the item ordered, materially inconsistent with its description, or damaged during shipment, please contact us at sales@xljewelers.com immediately.

Shipping Damage or Loss

Any item that arrives with visible shipping damage should be reported to us as soon as possible. Customers should retain all original shipping materials and packaging until the claim has been resolved.

Orders that are confirmed lost in transit will be handled through the applicable carrier and shipping insurance process.

Order Cancellations

Orders cannot be canceled once they have been shipped. Any cancellation request submitted before shipment is subject to approval and is not guaranteed.

Refund Processing

If a refund is specifically approved by us, it will generally be issued to the original payment method when reasonably possible. Processing times may vary depending on the payment method, financial institution, carrier claim, or other circumstances related to the transaction.

Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

By completing a purchase, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.